Refund and Returns Policy

At 01-Electronic, we are committed to providing a satisfying and transparent shopping experience. This refund and return policy outlines your rights and our procedures for returns, exchanges, and refunds, in compliance with the laws in force in most major countries.

1. Right of Withdrawal (EU and International)

In accordance with the EU Consumer Rights Directive, you have a period of 14 days from the receipt of your order to cancel your purchase and return the products, without having to justify your decision. This right applies to online and distance purchases in the EU and many other countries.

        Conditions:
  • Products must be returned in their original packaging, unused, and in perfect condition.
  • Customized or made-to-order products are not eligible for this right.
  • Digital content (downloads, software, etc.) is non-refundable once downloading or streaming has begun, unless defective.
    Refund:
  • The refund will be processed within 14 days of receiving the return or proof of shipment.
  • Return shipping costs are your responsibility, unless the product is defective or non-compliant.

2. Legal Warranty (EU and International)

  • EU: You benefit from a minimum legal warranty of 2 years for defective or non-compliant products. During the first 6 months, any defect is presumed to have existed at the time of delivery, unless proven otherwise.
  • USA: While there is no specific federal law on returns, we are committed to honoring our stated policies and offering refunds for defective or non-compliant products.
    Options:
  • Repair or replacement of the defective product.
  • Partial or full refund if repair or replacement is not possible.

3. Standard Return Policy

          Return Period: You have 30 days from receipt to return a product, subject to the following conditions:

  • The product must be in its original packaging, unused, and in perfect condition.
  • Proof of purchase (invoice or order number) is required.
    Return Shipping Costs:
  • Return shipping costs are your responsibility, except in cases of our error (wrong product shipped or defective product).
  • We provide a prepaid return label for returns related to our errors.
     Refund Options:
  • Refund to the original payment method.
  • Store credit for a future purchase.
  • Exchange for another product of equivalent value.

4. Exceptions

Certain products are not eligible for return or refund, except in case of defect:

  • Customized or made-to-order products.
  • Downloaded or streamed digital content.
  • Perishable or limited-life products.
  • Clearance or promotional items, unless otherwise stated.

5. Return Procedure

  1. Contact Us: Before returning a product, contact our customer service at support@01-electronic.com to obtain a Return Merchandise Authorization (RMA) number.
  2. Shipping: Carefully pack the product and include proof of purchase. Use a tracked shipping service to avoid loss.
  3. Confirmation: Once the return is received and inspected, we will inform you of the status of your refund or exchange within 5 business days.

6. Refunds

  • Refunds are processed within 14 days of receiving the return.
  • The refund amount corresponds to the purchase price, excluding initial shipping costs (unless due to our error).
  • For card payments, the refund will appear in your account within 5 to 10 business days, depending on your bank.

7. Return Policy for the USA

For our US customers, we offer a flexible return policy:

  • Return Period: 30 days from receipt.
  • Return Shipping Costs: Customer’s responsibility, except in cases of our error.
  • Refund: Issued to the original payment method or as store credit.

8. Contact

For any questions or assistance, contact our customer service:

This policy is designed to protect your rights while ensuring efficient return management. We reserve the right to update this policy to comply with legal changes or improve our customer service. For any clarification, consult our website or contact us directly.

 

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